Most questions about Mirage Vault are answered below. For anything else, write to support at miragevault dot app. There is no account and no server, so support cannot see your vault; describe what you see on screen and which iOS version you use.
Common questions
I forgot my pattern. Can you reset it?
No, and nobody can. The vault opens with the pattern, Face ID, a PIN if you set one, or the 8-word recovery phrase. Tap "Forgot pattern?" on the lock screen and type the phrase; you then draw a new pattern. Without the phrase, the photos cannot be recovered. See what you can still do.
Face ID stopped opening the vault.
Face ID for the vault is bound to the set of faces enrolled when you turned it on. Adding or re-enrolling a face turns it off. Draw your pattern, then switch Face ID on again in Settings › Unlock.
I got a new iPhone. Where is my vault?
The vault is excluded from device backups on purpose. On the new iPhone open Mirage, choose "Restore from a recovery phrase" and type the eight words: the encrypted backup comes down from your iCloud account. Details in moving the vault to a new iPhone.
The app says I reached the free limit.
The free plan holds 100 photos and 10 videos. Everything already in the vault stays and opens as before; to add more, Mirage Pro removes the limit. See pricing.
How do I restore a purchase?
Open the Pro screen (Settings › Mirage Pro) and tap Restore. Purchases belong to your Apple Account, not to Mirage, so a new iPhone signed in with the same account restores them.
How do I delete the vault?
Settings › Erase vault and start over removes the container from the iPhone. Items deleted inside a vault wait in Recently Deleted for 30 days first. Turning iCloud backup off removes the backup from iCloud.
What support cannot do
Support cannot open, reset or recover a vault, and will never ask for your pattern, PIN or recovery phrase. If a message claiming to be from Mirage asks for them, it is not from Mirage.
Press and media
Facts, the icon and screenshots in both themes are in the press kit, with the same contact address.
Reporting a security issue
If you believe you found a weakness in the container format or the app, write to the address above with "security" in the subject. Please give the app version and the steps; a reproducible report gets a reply within two working days and a fix in the next release.
